Refunds & cancellation
Digital delivery, renewal and refund requests explained before you buy.
Effective 2026-10-21 · English and Chinese versions describe the same service. Mandatory local rights apply.
Cancel future renewal at any time
Use Account → Manage billing, or the customer portal linked in your payment receipt. Cancel before the next renewal to avoid the next charge. Access remains until the end of the paid period. Cancellation alone does not refund a payment already made.
First purchase: seven-day request window
If the current Studio Toolkit does not work as described or does not meet your needs, email us within seven calendar days of your first paid Studio purchase. Include the order number and purchase email. We will review the request and, where approved, arrange the refund through the payment provider. Please tell us about a technical issue so we can also offer a fix.
Duplicate charges, delivery failures and renewals
Report duplicate charges, unauthorized payments, or missing access promptly. For an unintended renewal, contact us within 48 hours and explain the situation; requests are reviewed individually. Mandatory consumer protections and the merchant of record’s applicable refund rules take precedence where required.
How refunds are delivered
Approved refunds return through the original payment method where supported. Timing depends on the payment provider and your bank. We do not ask you to pay a fee or disclose a password to receive a refund. If the purchase is refunded, the license and access for that refunded Studio purchase end; the free MIT collection is unaffected.
Contact
Nothing in this policy removes rights that cannot be waived under applicable law.